Purchase Protection

Shop with protection.

Every order on Pocket Finds is held on the platform until the protection window closes. If something goes wrong and your case is eligible, you get a full refund.

What is covered

  • Not as described

    The specimen does not match the listing photos or written notes.

  • Arrived damaged

    It reached you broken, chipped, or otherwise worse than listed.

  • Didn't arrive

    The package never showed up after the estimated delivery date.

  • Seven or more days late

    It arrived a week or more after the estimated delivery date shown when you checked out.

How a case works

  1. 01

    Message the seller first

    Open the order and use Help with order. Most issues resolve in that thread — a missing scan, a delay, a photo question.

  2. 02

    Open a case after 48 hours

    If it is still unresolved, you can open a case 48 hours after that help message, once the estimated delivery window has passed. We pause the seller's payout while we review.

  3. 03

    We review

    We look at the listing, tracking, and your conversation. The seller can respond or agree to a refund. Matt reviews open cases.

  4. 04

    Eligible orders get a full refund

    If the case stands, we refund the order in full from the hold — before any payout goes to the seller.

For sellers

Ship with tracking. We require a carrier and tracking number before an order can leave “paid.” Payout stays on Pocket Finds until the buyer confirms, the protection window closes, or a case is resolved in your favor. Estimated delivery at checkout is 10 days from purchase.

Need help with an order you already placed? Your purchases have the Help with order path. Browse the gallery anytime.

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